pjok 2 Privacy Policy

Introduction and Scope of Policy

Welcome to the pjok 2 platform. This privacy policy has been prepared to give users a full understanding of how personal information collected through the pjok 2 website and its related services is used, stored, and protected.

By browsing the pjok 2 website, creating an account, or using any of our services, you are considered to have accepted the terms of this privacy policy. This policy applies together with our Terms and Conditions and both documents should be read together.

This policy applies to all individuals residing in Bangladesh and using pjok 2 services from Bangladesh. We take your personal information seriously and are committed to keeping it safe.

Types of Information Collected

pjok 2 collects various types of information as needed to operate its services. This information is divided into two main categories:

2.1 — Information Provided Directly

• Full name, date of birth, and gender
• Mobile number and email address
• National ID or passport number (for identity verification)
• Financial transaction details — including bKash, Nagad, Rocket, or Upay account numbers
• Username and password provided when creating an account
• Any information shared during customer service contact

2.2 — Automatically Collected Information

• IP address and device type and operating system
• Browser type and version
• Time spent on the website and list of pages viewed
• Login date, time, and location (at city level)
• Gaming activity, betting history, and transaction records
• Information collected through cookies and similar tracking technology

How Information Is Collected

pjok 2 collects information through various methods. Each method is described in detail below:

3.1 — Registration and Login Process

The information you fill in when creating a new account is saved directly to our system. This includes documents required for identity verification.

3.2 — Transaction Processing

Financial transaction details are automatically recorded during deposit and withdrawal processes. Transaction details made through bKash, Nagad, Rocket, or Upay mobile banking services are shared with the relevant mobile financial service provider solely for the purpose of completing the transaction.

3.3 — Customer Service Contact

Information provided when contacting us through live chat or email is stored to improve service quality and for dispute resolution purposes.

3.4 — Automated Technology

Information is collected through cookies, web beacons, and similar technology to improve your browsing experience and prevent fraudulent activity.

Purpose of Using Information

pjok 2 uses collected information only for the following legitimate purposes:

• To complete account creation, verification, and management
• To process deposit and withdrawal transactions and maintain transaction records
• To detect and prevent fraud, money laundering, and other illegal activity
• To provide services related to bonuses, promotions, and VIP membership
• To provide 24/7 customer support and assistance
• To improve platform functionality and resolve technical issues
• To comply with applicable laws and regulations
• To provide a personalised experience based on user preferences

Sharing Information with Third Parties

pjok 2 shares your personal information with third parties only in specific and limited circumstances. These situations are described below:

5.1 — Service Provider Partners

Information necessary for essential operations such as payment processing, technology services, game providers, and fraud prevention services is shared with our approved partners. These partners operate under strict confidentiality agreements.

5.2 — Legal Obligations

Required information may be provided to fulfil legal obligations in response to a lawful order from a competent court, government body, or law enforcement authority.

5.3 — Business Transfers

In the event of a full or partial sale, merger, or acquisition of the business, relevant information may be transferred. Users will be notified in advance in such situations.

Data Protection and Security Measures

pjok 2 has put in place industry-standard technical and organisational measures to ensure the security of your information:

6.1 — Encryption Technology

All data is transferred using SSL (Secure Sockets Layer) encryption technology. This ensures that information exchanged between your browser and our servers cannot be intercepted by anyone.

6.2 — Access Controls

Access to personal information is strictly limited. Only authorised staff who need this information for their work can view a defined amount of data, and every access is logged.

6.3 — Regular Security Reviews

Regular security audits and vulnerability assessments are carried out on our systems. When new threats are identified, preventive measures are taken promptly.

6.4 — Password Protection

User passwords are never stored in plain text — they are stored using strong hashing algorithms. We encourage you to use a strong password to keep your account secure.

Cookies and Tracking Technology

pjok 2 uses cookies and similar technology to operate the website effectively and improve the user experience.

7.1 — Types of Cookies

• Essential Cookies: Required to maintain login sessions and for core functionality. Without these, the site will not work properly.
• Performance Cookies: Used to analyse which pages are visited most and where issues are occurring, in order to improve the service.
• Functionality Cookies: Help remember your language and other preferences so you do not have to set them again on your next visit.
• Security Cookies: Help prevent fraudulent activity and unauthorised access.

7.2 — Cookie Management

You can control or disable non-essential cookies through your browser settings. However, disabling certain cookies may limit the functionality of the site and some services may not work properly.

Data Retention Period

pjok 2 does not retain your personal information longer than necessary. The retention period depends on the type of information and the purpose for which it was collected:

• Account information is retained while the account is active and, after closure, for as long as required to meet specific legal requirements.
• Financial transaction records are kept for a set period in line with audit and financial reporting requirements.
• Customer service contact records are retained for as long as needed to monitor service quality and resolve disputes.
• Cookie and session data is automatically deleted when the browser session ends or when the set expiry period is reached.
• In the case of legal claims, disputes, or investigations, relevant information may be retained until the matter is resolved.

Once the defined retention period ends, information is securely deleted or anonymised in a way that makes it no longer possible to identify any individual.

User Rights

As a pjok 2 user, you have several important rights over your own information. These rights are described in detail below:

9.1 — Right to Access Information

You may request a copy of the information we hold about you. After verification and processing of the request, the information will be provided to you within a reasonable time.

9.2 — Right to Correct Information

If any of your information is incorrect or incomplete, you may request that it be corrected. Some information in your account profile can be changed directly from settings.

9.3 — Right to Delete Information

In certain circumstances you may request that your personal information be deleted. However, it may not be possible to delete information that is required to meet legal obligations.

9.4 — Right to Restrict Processing

In some cases you may request that the processing of your information be restricted, particularly when the accuracy of the information is in question or there is a dispute about the legal basis for processing.

9.5 — Right to Object

You can object to the processing of your information for specific purposes. We will take the necessary steps after considering the reason for your objection.

Protection of Minors

pjok 2 is a platform operated for adults. The minimum age to use our services is 21 (twenty-one) years. We do not knowingly collect information from anyone under the age of 21.

An age verification process is followed at the time of registration. If we are informed that information of a minor has been collected by mistake, we will immediately close the relevant account and take steps to delete the information.

If parents believe their child has registered on this site, please contact our customer support immediately.

Changes to the Policy

pjok 2 reserves the right to update this privacy policy as needed. Changes may occur:

• To align with the addition of new services or features
• To adapt to changes in applicable laws or regulations
• In the event of introducing new data protection methods or technologies
• When there are significant changes to business operations

For any important changes, we will notify users via a website notice or through their registered email. Continued use of the site after changes means acceptance of the updated policy.

We recommend that you review this page regularly and keep an eye on the "Last Updated" date. To learn more about pjok 2, read our About Us page.

Contact

If you have any questions, comments, or complaints about this privacy policy, or if you wish to exercise your rights regarding your information, please contact us:

• Live Chat: 24/7 direct chat support — available in both Bengali and English
• Email: [email protected]

Our customer support team is available seven days a week, twenty-four hours a day to answer your questions. Complex privacy-related requests are generally resolved within a limited number of working days.